Terms & Condition
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The domain name http://www.cockpitindia.com/ (hereinafter referred to as “Website”) is owned by Convex Digital Software Solutions Pvt Ltd, a company incorporated under the Companies Act, 1956 with its registered office at 1st Floor Vigyan Vihar Main Road, Delhi – 110092 .
Shipping & Delivery Policy
The shipping charge is based on the weight of each product (higher of actual or volumetric weight). For multiple products, the shipping charges of each individual product are summed up to ascertain the total shipping charge. The minimum weight taken into account is 500gms.
The estimated time of delivery is mentioned on every product page. It may differ from one item to another. Please read below for an explanation of delivery estimates:
In Stock: For all areas serviced by reputed couriers the delivery time will be upto 7 business days. For other areas, orders will be sent by Registered Post / Speed Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
For Out of Stock items: Currently we do not have these products available for sale. Please use the “Contact us” form and we will let you know once it is available for sale.
Cancellation & Return Policy
Presently, we offer our services to only those customers who have a valid reason to access international departure area at IGI Airport as passengers or workers or aviators. Your ability to access the terminal areas will not be the responsibility of Cockpit India. This experience can be gifted to another person through on-line contact form.
1. Cancellation done before 48 Hours, 100% Refund.
2. Cancellation done 24 Hours prior to booking 50% deduction
3. Cancellation done after 24 hours 25% deduction
Flight packages or Flight Experience once bought can be revalidated to cover up to one-year period during which time you can avail our services. Request for refund due to customer’s own choice will entail deduction of 25% and all applicable taxes. Refund will be given in the account through which payment was received within three working days of receiving the cancellation request. Refund request must be received at least 24 hours prior to scheduled booking time and past this time, no request will be entertained. No refunds will be given to those who reschedule their booking and then seek refund. Failing to avail the services after scheduling for two times, no more rescheduling is permitted. However, the customer can walk-in within one-year validity period to avail the flight experience.
Flight Experience packages cannot be traded for merchandise.
The flight experience booking can be re-booked or amended 24 hours before the flight booking time. If the customer fails to either cancel or report to the outlet at the booking time, the Flight Experience Package would deem to have been utilized. Prior information of customer arrival time as per booking order will entail minimum delays for the experience.
However, if a flight cancelled due to technical or administrative problem, the flight can be rescheduled or refunded as per customer’s request. Refund will be given in the account through which payment was made. Applicable taxes will be deducted in all cases of refund. Refund is to be requested by using our on-line contact form.
When you buy our products, and the products are not in accordance with the orders placed, we will cheerfully issue a full refund. To request a refund, simply contact us with your purchase details within 3 days of receipt of your products. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.
In case you feel that the product received is not as per the order placed, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.